Home Service Calonge: talk directly to the decision-makers

When you walk into an estate agency, you might want to view some flats, ask about a house or find out how to put your home on the market. But there is another important question, even if it is not always asked out loud: who will be there when you need to make a decision or clear something up?

At Home Service Calonge, we’re Albert and Núria. We are not the biggest or the most luxurious estate agency. We are a family business in Sant Antoni de Calonge, and our approach starts with something very simple: here, you speak to the people who make the decisions and take responsibility for our work.

We started in 2007, managing holiday rentals

We started managing holiday rentals in 2007, against the backdrop of the financial crisis. That was the beginning of Home Service Calonge. Later, we added our property buying and selling service.

Managing holiday rentals taught us to look at homes from two perspectives: that of the owner who entrusts us with their property, and that of the person arriving for a few days away. Their needs are different, but both want clear information, attentive service and to know who they can speak to.

That perspective is still part of how we work. A home is more than a layout, some photographs and a location. There are also questions to answer, documents to check and small details that can influence a decision.

That is why we prefer to listen before making assumptions. Not everyone selling is in a hurry, and not everyone looking for a home needs the same things.

Direct contact, without having to start again

When we say you speak to the people who make the decisions, we do not mean that everything is up to us. A property sale involves owners, buyers and, depending on the circumstances, banks, technical professionals, gestors or notaries. Some matters need a professional check, and some decisions belong to the client alone.

What it does mean is that you do not have to go through a chain of different people to find out what we can do and how we can approach it. You speak to us, the people who run the business.

We do not want your trust to depend on a salesperson who might leave tomorrow if another job comes along. We have chosen to offer a direct relationship with Albert and Núria. That is not a criticism of anyone who works differently; it is simply an explanation of how we have chosen to work.

In practice, this allows us to talk openly about what you need, what worries you, how we can help and what we still need to check. Without pretending we have an immediate answer to everything.

Getting involved down to the last detail: what does that mean?

It is easy to say we get involved. What matters is what that looks like in practice. For us, it starts with not treating every home or every person in the same way.

If you want to sell, we need to understand your circumstances before suggesting the next steps. If you want to buy, we want to know how you will use the home, not just how many bedrooms you need.

A few simple questions can make a real difference:

• Will you live in the property all year round, or visit at certain times of year?
• Are there stairs, access arrangements or mobility needs to consider?
• Which features are essential, and where can you be flexible?
• Does your timetable depend on another purchase, a move or financing?
• Are there documents or aspects of the property that still need clarification?

Getting involved also means not overlooking things that might seem less important. An unexpected expense, a detail that does not match or a question about the condition of the property deserves attention before moving forward.

We would not recommend accepting something for your home that we would not accept for our own. That is the standard we want to uphold, even when it makes for a less comfortable conversation.

Clear information, even when we do not yet have an answer

Some things can be checked during a viewing; others cannot. You may love a house, but that does not replace checking the paperwork or arranging a technical assessment when one is needed.

We would rather tell you “we need to check that” than give you reassurance we cannot yet justify. If a question concerns legal, tax or technical matters, it needs to be considered with the appropriate professional. Our role is not to replace a lawyer, gestor, notary or architect.

Nor can we guarantee how long a sale will take, the final price or whether a transaction will complete. Some factors are beyond our control.

What we can do is bring clarity to the conversation:

• Distinguish between information that has been verified and what still needs checking.
• Explain the next step and why it is worth taking.
• Flag questions before they become problems.
• Help you avoid making decisions based on impressions alone.

For us, trust is not about always saying yes. It is about being able to talk about things as they really are.

How we can start talking about your home

We work in Calonge, Sant Antoni de Calonge, Palamós, Platja d'Aro and the surrounding area. We speak Catalan, Spanish, English, French, Dutch and German, because understanding a conversation about a home properly matters.

You do not need to have everything worked out before our first meeting. If you want to sell, it helps us to know what property you own, its current situation and what you would like to achieve. Bring whatever paperwork you have to hand; we can then see what still needs reviewing.

If you are looking for a home, it helps to come with a rough budget, the areas you are considering and a short list of priorities. Separating the essentials from the things you would simply like to have usually makes the search much clearer.

You will find us at Plaça Catalunya 2, Sant Antoni de Calonge. You can also email us at info@hscalonge.com or call +34 972 65 16 30 or +34 678 72 17 78.

We’re Albert and Núria. If you would like to tell us what you have in mind, let’s sit down and talk it through at your pace. You do not need to come with all the answers: we can start with the questions.